+86 15093323284 hams@ailunce.com
After Sale Service
After-sale Service
(Only for Order on www.ailunce.com)
After you receive your products, Ailunce offer 24 months radio repair for free.
However, radio accessories enjoy 6 months repair warranty, except earpieces enjoy
3 months warranty,from the date of the first customer’s receipt. Beyond the warranty
period: We still offer maintain service. buyers are required to afford corresponding cost.
Who is Covered?
This warranty extends only to the first consumer purchaser. and is not transferable.
Also please offer your order ID and your complete Recipient's Name (this is essential),
when contact us for warranty.
How to Obtain Warranty Service or Other Information?
To obtain service or information. please email to support@ailunce.com ,we will reply it within
24 working hours.
Exclusions From Warranty Coverage:
1. Normal Wear and Tear.
2. Abuse & Misuse: like improper operation, storage, accident or neglect. such as physical damage (cracks, scratches, etc.) to the surface of the
Products, contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or food; extreme heating, other acts which are not the fault of Ailunce products.
3. Use of Non-Ailunce branded Products and Accessories: Defects or damage that result from the use of Non-Ailunce branded or certified products.
accessories. software or other equipment.
4. Unauthorized Service or Modification: Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than Ailunce or its authorized service centers.
5. Purchase that with no proof to show you are the first purchase customer. such as customer name, order ID. transaction detail. etc.
6. Free gifts such as earpiece,including not in the repair warranty.
Warranty Policy
| Walkie Talkie | Warranty Time |
1. Your Ailunce Radio has 24 months Warranty from date of purchase. 2. Your Ailunce Accessories in the original box (except Earpiece) have 6 months warranty free repair from date of purchase. |
| Repair Methods |
1. Repair or Replace of the Products Depending on the fault condition. 2. Repaire or Replace Parts including but not only the batterie, screen,and motherboard. 3. Repaired or Replaced Parts enjoy the left of the 24-month warranty from date of purchase. |
| Repeater | Warranty Time | Your Ailunce Reapter and Accessories have 24 months Warranty from date of purchase. |
| Repair Methods |
1. Repair or Replace of the Products Depending on the fault condition. 2. Repaire or Replace Parts including but not only the batterie, screen, and motherboard. 3. Repaired or Replaced Parts enjoy the left of the 24-month warranty from date of purchase. |
|
Speaker Mic Antenna Battery Charger |
Warranty Time |
Your Ailunce Speaker Mic, Antenna, Battery, and Charger have 6 months Warranty from date of purchase. |
| Repair Methods |
1. Repair or Replace the Parts Depending on the fault condition. 2. Repaired or Replaced Parts enjoy the left of the 6 months warranty from date of purchase. |
| Earpiece | Warranty Time |
Your Ailunce Earpiece has 3 months warranty free repair from date of purchase. |
| Repair Methods |
1. Replace 2.Rplaced Earpiece enjoy the left of the 3 months warranty from date of purchase. |
Return Policy
(Only for Order on www.ailunce.com)
1. In case of Buyer's Remorse(not product fault),within one week after product received, after confirmation by Ailunce, you can
return it for a partial refund. Buyers are required to afford round-trip freight, and 15%
restocking fee will be deducted also. Refund will be done after we received the package and
checked everything not effect the second sale.
2. In case of product fault, please provide photos & videos showing the defect(s) of the
product clearly. After confirmation by Ailunce, you can return it for a replacement of new
product or full refund, buyers are required to afford the return shipping fee, Ailunce afford
the reship shipping fee. Refund or reship new products will be done after we received the full
original package, and no product damaged by any man-made factors.
3. Remark: All return need be notified and confirmed by Ailunce in advance. Please contact us for return address and matters need attention before you send it back. Email: support@ailunce.com
4. Further warranty of Ailunce products, please click After-sale service to read it.
*NOTE: please keep your return tracking number until you are notified that we have completed your refund.*